Frequently asked questions: Christmas delivery, gift purchasing and free exchanges & returns
Delivery
- When will my order arrive? >
- How will my order be shipped? >
- Can I have my order shipped to a work address? >
2-3 working days after your order is placed.
Order before midnight on December 21st to ensure pre-Christmas delivery.* For orders placed after this date, we regret we cannot guarantee pre-Christmas delivery.
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The deadline for Saturday Delivery on December 22nd was 4pm on December 20th. This method will be reintroduced on December 24th at 5pm for delivery December 29th**.
*Delivery to remote areas may take an extra 1-2 days.
**Not available to Northern Ireland postcodes BT10-BT30 or Scottish Highlands & Islands.
All orders are shipped using DPD and will require a signature upon receipt. You will receive delivery updates by email and SMS (if you supply your mobile number during checkout) throughout the process.
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Yes you can, just enter the address as the Shipping Address during checkout. Please ensure the Billing Address you enter is the address at which your card is registered.
Last order dates
Order before midnight on December 21st to ensure pre-Christmas delivery using Express Delivery*.
For orders placed after this date, we regret we cannot guarantee pre-Christmas delivery.
The deadline for Saturday Delivery was 4pm on December 20th for delivery on Saturday December 22nd. This method will be reintroduced on December 24th at 5pm, for delivery on December 29th**.
*Delivery to remote areas may take an extra 1-2 days.
**Not available to Northern Ireland postcodes BT10-BT30 or Scottish Highlands & Islands.
BUYING GIFTS ON WWW.UGGAUSTRALIA.CO.UK
- If I make a purchase on www.uggaustralia.co.uk and it’s not quite right, do you offer free exchanges and refunds? >
- I’m buying a gift online at www.uggaustralia.co.uk, what if it’s not the right size, style or colour? >
- If I order a gift on www.uggaustralia.co.uk and have it shipped to the recipient, will they receive the invoice in the parcel? >
Yes we do, a returns form will be included with your order with instructions on how to return the product/s at no cost.
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Products purchased on this website can be returned free of charge for a like-for-like exchange or refund. A returns form will be included with your order with instructions on how to return the product to us at no cost, please retain this form and the product packaging until you’re sure the product is suitable. We have also extended our returns period for Christmas 2012.
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All orders include a printed invoice, so please don’t have your order shipped directly to the recipient if you don’t want to reveal the price of a gift. We are not currently able to supply gift receipts.
You also need not worry if the item needs to be exchanged – we offer free returns. A returns form will be included too so that unsuitable products can be returned at no cost for a like-for-like exchange, please retain this form and the product packaging until you’re sure the product is suitable.
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Contact us
If you need any assistance, please call our customer service team on: 0808 234 0990 Or email us anytime. Lines are open: Monday to Friday 9am - 9pm (GMT) Saturday & Sunday 9am - 5pm December 24: 9am - 1pmDecember 25: Closed
December 26–28: 9am - 9pm
December 29 & 30: 9am - 5pm
December 31: 9am - 1pm
January 1 2013: Closed
January 2–4: 9am - 9pm
January 5 onwards: 9am – 5pm (weekdays only)
EXCHANGES & RETURNS
- Do you have an extended Exchange & Return policy for Christmas gift purchases? >
- I’ve received an UGG Australia product as a gift and wish to return it for an exchange or refund >
Yes we do, any items purchased on this website from November 15th onwards can be returned free of charge for exchange or refund until January 31st 2013. A returns form will be included with your order with instructions on how to return the product to us at no cost, please retain this form and the product packaging until you’re sure the product is suitable.
Click here for more information.
If you know the product was purchased from www.uggaustralia.co.uk, you may return it to us free of charge for a like for like exchange or a refund, using the returns form included with the order.
Please Click here for more information.
If you no longer have the returns form included with the order, please contact our customer service team (you will need to quote the online order number).
If the product was purchased in one of our concept stores or authorised retailers, you will need to return to the store where the purchase was originally made, we cannot exchange or refund UGG Australia products purchased elsewhere than www.uggaustralia.co.uk.
